Customer Conflict Resolution

Details

Front line staff will improve their skills to deal with unsatisfied customers by taking ownership of complaint, working through five steps of conflict resolution and following up.

By the end of the course, you will understand who your customers are, identify the causes of conflict, learn the five steps to effectively deal with conflict (including taking ownership), and explore the concepts of empowerment and follow-up.

Session:

Tuesday, October 29 | 9:00 AM – 12:00 PM | Whistler Chamber Boardroom

Price: $125+GST